Refund & Cancellation Policy

At FK Enterprise, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

❌ No Return Policy

We do not accept returns on any products sold on our website.
Once an order is delivered, it cannot be returned under any circumstances.

❌ No Refund Policy

We do not provide refunds for any orders once the payment is successfully completed.

Refunds will not be issued for:

• Change of mind
• Size or color preference issues
• Incorrect order placed by the customer
• Delay in delivery due to courier or external factors

🔁 Exchange Policy (Only Option Available)

We only offer product exchange, subject to the conditions mentioned below:

✅ Exchange is allowed only if:

• The product received is damaged, defective, or wrong item delivered
• Exchange request is raised within 48 hours of delivery
• Product is unused, unwashed, and in original condition
• Original tags, packaging, and invoice are intact

❌ Exchange will NOT be accepted if:

• Product shows signs of use or damage after delivery
• Exchange request is made after 48 hours
• Product is damaged due to customer handling
• Minor color variations (due to lighting or screen resolution)

🔄 Exchange Process

1. Contact our support team within 48 hours of delivery
2. Share:
   • Order ID
   • Clear images or video of the issue
3. After verification, we will approve the exchange
4. Exchange will be processed for:
   • Same product (subject to stock availability), or
   • Another product of equal value

Note: Shipping charges for exchange may be borne by the customer.

🚫 Important Disclaimer

• We reserve the right to reject any exchange request if it does not meet the above conditions.
• FK Enterprise’s decision on exchanges will be final and binding.

📩 Contact Us

For exchange-related queries, please contact us at:
Email: support@fkenterprise.online
Business Hours: Monday to Saturday (10 AM – 6 PM)